Thank you for your support of the Dainty Jewell’s foundation. Please note that all purchases made directly support the projects and individuals who apply for assistance and therefore all sales are final, we cannot issue refunds, store credits or offer exchanges. Thank you for your understanding and support of our mission.
- Our items are available to ship within 2 business days.
- Shipping can take from 4 business days up to two weeks depending on what shipping zone you are in.
- All orders are shipped via USPS, or FEDEX mail and we do not ship on weekends or holidays.
- Orders will be shipped to the address provided by the customer therefore customer must provide the correct shipping address when placing an order. Dainty Jewell’s Foundation is not responsible for any lost, undeliverable or returned to sender items due to incorrect/ incomplete addresses.
- If the order is returned to Dainty Jewell’s Foundation due to invalid or incorrect/ incomplete address, the customer will be responsible for additional shipping fees and must pay for fees before order can be reshipped to the correct address.
- Customer will receive an email update with a tracking number as soon as order has been shipped. The tracking information will be updated periodically and can take up to two days for the system to update any current info.
- Please be aware that Dainty Jewell’s Foundation is not responsible for any shipping errors made by FEDEX, USPS and/or for orders lost or stolen during transit. Once your order leaves our facility and is in the hands of the shipping carrier, we are no longer responsible for it and it is out of our control. We cannot refund or replace items that do not make it to you. If your order arrives outside of the timeframe you paid for or is marked as delivered but have not received the package, please contact USPS or FEDEX directly as Dainty Jewell's Foundation is not responsible for carrier delays nor undelivered packages.
- We do not overnight ship orders. Since our location is based out of the rural Northwest, we cannot guarantee overnight orders. Standard Shipping options are available however please note Express Shipping is not available for Dainty Jewell's Foundation orders.
- We do ship internationally. You can checkout as normal on our website.
- Please note that duties and taxes are not included in the shipping fee, and you will be responsible for those extra charges.
- Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country.
- Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
- More information can be obtained by contacting your local customs office.